Refund policy

 

 REFUNDS

We want you to be fully satisfied with your order, in the unlikely event this is not the case you can request a refund by email within 14 days of receipt of your goods for an exchange or refund. We aim to process all refunds within 7 days of receipt of goods. 

Please email hello@montyandflo.com to be sent a returns or exchange address and state a reason as to why you are returning or exchanging the item(s). Please allow two weeks from the day you return your package for your account to be credited. Customers will be responsible for shipping and handling charges. We do not take responsibility for the shipping of your item and therefore suggest you consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that your items will arrive with us. If you require any further information please email hello@montyandflo.com  

Refunds

Refunds will be issued onto the original payment card or Paypal account.  Refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. Shipping costs will be excluded from your refund.  Items must be returned to us unused with all tags and original packaging still attached in a clean, unused condition.

Gift Cards

Gift Cards are valid for 6 months from the date of purchase/issue. A card cannot be exchanged for cash. Lost or stolen cards will not be compensated.